Terms of Service

Last updated: 9 September 2026

These terms are the agreement between you and Negoso for using the Negoso website, dashboard, mobile app and the services we provide through them. Please read them. By creating an account, or by using Negoso in any other way, you agree to them. If you do not agree, please do not use Negoso.

Our Privacy Policy explains how we handle personal data and forms part of these terms.

1. Who we are

Negoso is operated by Negoso Ltd, a company registered in England and Wales under number 17224710. You can contact us at hello@negoso.ai. In these terms “Negoso”, “we” and “us” mean Negoso Ltd.

2. Some words we use

• Talent — a creator, model, photographer, influencer or similar professional who holds a Negoso account.
• Agency — a business that uses Negoso to manage talent it represents, and its staff.
• Brand — anyone who contacts talent about work: by email, direct message, or through a talent’s enquiry form. Brands do not need a Negoso account.
• Enquiry — a message from a brand that Negoso identifies as a request for your work.
• Rate card — the rates, floors, add-ons, usage prices, cancellation terms, availability and preferences you set in your account.
• Connected channel — an inbox, messaging account or calendar you link to Negoso, such as Gmail, Outlook, Instagram or Google Calendar.

3. Who can use Negoso

You must be at least 18 to hold an account. If talent is under 18, their agency or a parent or guardian must hold the account and be responsible for it. If you use Negoso on behalf of a business or agency, you confirm that you have authority to bind it to these terms, and “you” includes that business.

Negoso is designed for professionals in the United Kingdom. You may use it from elsewhere, but our pricing logic, contract templates and tax features are built around UK practice and you are responsible for checking they suit your situation.

4. Your account

• Keep your login details private. Anything done through your account is treated as done by you.
• Tell us straight away at hello@negoso.ai if you think someone else has access to your account.
• Keep your account details, rate card and business information accurate. The replies we draft rely on them.
• One person may hold several account types (for example model and UGC creator), but each account must belong to one real person or business.

5. What Negoso does

Negoso reads the enquiries that reach your connected channels or enquiry form, works out what the brand is asking for, prices the job from your rate card, and drafts a reply. Depending on your settings it either sends that reply on your behalf or holds it for you to approve. It then keeps track of the conversation, your calendar, and the contracts, usage licences and invoices that follow.

To be clear about what Negoso is not:

• Negoso is a tool, not your agent or manager. We do not represent you, negotiate as a party, or take a commission on your work.
• Negoso is not a party to any booking. Every contract for work is between you and the brand. We do not guarantee that a brand will book you, turn up, or pay you.
• Negoso does not give legal, tax or financial advice. Templates, prices and suggestions are starting points for you to check, not professional advice.

6. Replies drafted and sent on your behalf

Negoso uses artificial intelligence to read enquiries and write replies. The figures in a draft come from your rate card and the rules you set. The wording comes from an AI model. AI makes mistakes: it can misread a brief, miss a detail, or phrase something badly. So:

• You choose how replies go out. In your settings you can have every draft held for your approval, or allow Negoso to send replies automatically. You can change this at any time.
• If you turn on automatic sending, you authorise us to send messages from your connected channels in your name without checking with you first. You accept that a brand will receive those messages as coming from you, and that Negoso may quote prices, decline work, confirm availability and answer questions on your behalf within the limits you have set.
• You are responsible for every message sent from your account, whether you wrote it, edited it, approved it, or let Negoso send it automatically. Review your rate card and settings regularly, and read the drafts and sent messages in your dashboard.
• We do our best to make drafts accurate and to never quote below the floor you set, but we do not promise that any draft is correct, complete or suitable for a particular enquiry.

7. Connected channels

You decide which channels to connect. When you connect one, you confirm that the account is yours or that you are allowed to give us access to it, and you authorise us to read incoming messages, send messages as you, and read calendar availability as described in our Privacy Policy. You can disconnect any channel at any time from your dashboard.

Connected channels are provided by Google, Microsoft and Meta under their own terms, which you must also follow. Those providers can change or withdraw access at any time, and connections can expire and need reconnecting. We are not responsible for messages that are delayed, missed or not sent because a channel was disconnected, rate-limited or changed by its provider.

8. Your content

Everything you put into Negoso stays yours: your profile, photos, portfolio, rate card, messages, contracts and invoices. You give us a licence to store, process, display and transmit that content purely so that we can provide the service to you, including sending it to brands on your behalf and to the service providers listed in our Privacy Policy. That licence ends when the content is deleted from Negoso, except for copies we must keep by law.

You confirm that you own or have permission to use everything you upload, including photos taken by others, and that nothing you upload breaks the law or anyone else’s rights.

If you publish your public profile or enquiry form, you are choosing to make those details visible to anyone with the link, and they may be indexed by search engines. You can unpublish at any time.

9. Brands and other people who contact talent

If you contact talent through Negoso, including by submitting an enquiry form, you agree to give accurate information about yourself, the brand you represent, and the work you are proposing. Replies you receive may be drafted with the help of AI and sent on the talent’s behalf. Any booking that follows is a contract between you and the talent, not with Negoso. Please do not use enquiry forms to send spam, scams, or anything unrelated to booking work.

10. Bookings, contracts, licences and invoices

• Contracts. Negoso can generate booking contracts and usage licences from your negotiation and rate card, and can send them for electronic signature through our e-signature provider. They are templates built for common UK bookings. Read every document before you send or sign it. We are not responsible for terms you agree to with a brand.
• Invoices. Negoso can generate and send invoices using the business, VAT and bank details you enter. You are responsible for the accuracy of those details, for charging VAT correctly, and for your own tax and record-keeping. We keep copies as our Privacy Policy describes.
• Cancellation terms and usage. The cancellation terms and usage licences Negoso applies are the ones you set. Enforcing them against a brand is between you and that brand.

11. Payments through Negoso

We may offer a feature that lets a brand pay for a booking through Negoso, with the money held until an agreed release date and then paid out to you. This feature is not switched on for all accounts and we may change or withdraw it. When it is available for you:

• Payments are processed by Stripe. To receive payouts you must complete Stripe’s account verification and accept the Stripe Connected Account Agreement. Stripe may refuse or delay a payout under its own rules.
• Negoso is not a bank and does not hold money for you as a deposit. Funds are held in Stripe pending release, and we do not pay interest on them.
• Any fee we charge for payments will be shown to you before you first use the feature.
• If a brand disputes a payment or requests a chargeback, we will pass on the information we hold, but the dispute is between you and the brand and we may be required to reverse a payout.

12. Fees and subscriptions

While Negoso is in early access it may be free to use. When we introduce paid plans, the price, what each plan includes, and any usage limits will be shown to you before you subscribe, and this section will apply.

• Billing. Plans are billed monthly in advance in pounds sterling, by card through Stripe, and renew automatically until you cancel.
• Cancelling. You can cancel at any time from your account settings or by emailing hello@negoso.ai. Your plan stays active until the end of the period you have paid for, and we do not refund part months except where the law requires.
• Consumer cooling-off. If you are buying as a consumer rather than for your business, you have 14 days from subscribing to cancel for a full refund. If you asked us to start the service straight away, we may deduct a proportionate amount for the days you used it.
• Price changes. We will give you at least 30 days’ notice by email before changing the price of your plan. If you do not want to pay the new price, cancel before it takes effect.
• Failed payments. If a payment fails we will let you know and retry. If it still fails we may downgrade or suspend paid features until it is settled.
• Usage limits. If your plan includes a monthly limit on enquiries handled, enquiries above that limit are held rather than answered until you upgrade or the next month starts.
• VAT. Prices are shown inclusive of UK VAT where it applies unless we say otherwise.

13. Agencies

An agency account can invite talent to join its roster. Talent must accept the invitation before agency staff can see or act on their enquiries. Agencies are responsible for their staff, for having the right to manage the talent they add, and for any commission or terms between the agency and its talent. Negoso does not take a share of agency or talent earnings.

14. Acceptable use

You must not use Negoso to:

• send spam, unsolicited marketing, or messages that are misleading, abusive, or unlawful;
• mislead brands about who you are, your rights in your work, or your availability;
• upload content you do not have the right to use, or that is unlawful or infringes anyone’s rights;
• connect an inbox or account that is not yours or that you are not authorised to connect;
• scrape, copy, resell or reverse-engineer the service, or use it to build a competing product;
• interfere with the service, other users’ accounts, or our security measures;
• break the advertising and disclosure rules that apply to your work, including the CAP Code and CMA guidance on influencer marketing.

15. Our intellectual property

Negoso, its software, pricing logic, designs, templates, branding and content belong to us or our licensors. We give you a personal, non-transferable licence to use the service while you have an account. Nothing in these terms gives you rights in Negoso beyond that. If you send us feedback or suggestions we may use them without any obligation to you.

16. Availability and changes to the service

Negoso is an early-stage product and we are improving it constantly. We may add, change or remove features, and we may need to take the service offline for maintenance. We aim to give notice of anything significant, but we do not guarantee that the service will always be available, uninterrupted or free of errors. Where a change would seriously reduce what you are paying for, you can cancel and we will refund any unused part of your subscription.

17. Ending this agreement

By you

You can close your account at any time from your settings or by emailing hello@negoso.ai. Your connected channels are disconnected immediately and your data is deleted as described in our Privacy Policy. Closing your account does not affect contracts you already hold with brands.

By us

We may suspend or close your account if you break these terms, if we are required to by law or by a channel provider, if your subscription remains unpaid, or if you have not used your account for more than 12 months. Except where we need to act immediately to protect the service, other users or the law, we will email you first and give you a chance to put things right. If we close your account for a reason other than your breach, we will refund any unused part of your subscription.

18. What we do not promise

Negoso is provided as it is. We do not promise that it will bring you work, that brands will accept the prices it quotes, that any draft, contract or invoice is free of errors, or that it meets every requirement of your business. You know your work, your market and your clients; Negoso helps you respond to them faster, but the decisions and the relationships remain yours.

19. Our liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited. If you are a consumer, nothing in these terms affects your legal rights.

Subject to that:

• We are not liable for loss of income, lost bookings, loss of profit, loss of business or reputation, or any indirect or consequential loss, including losses caused by a message Negoso sent, failed to send, or priced incorrectly on your behalf, or by a brand failing to pay or perform.
• Our total liability to you for everything arising out of your use of Negoso in any 12-month period is limited to the fees you paid us in that period, or £100 if you paid us nothing.
• We are not responsible for the acts or omissions of brands, agencies, channel providers, payment providers or other third parties.

20. Your responsibility to us

If you use Negoso for your business and a third party brings a claim against us because of content you uploaded, messages sent from your account, a booking you entered into, or your breach of these terms, you agree to cover the reasonable costs and losses we suffer as a result. This does not apply if you are using Negoso as a consumer.

21. Changes to these terms

We may update these terms as Negoso develops or the law changes. We will update the date at the top and, for significant changes, email you or show a notice in the app at least 14 days before they take effect. If you keep using Negoso after that, the new terms apply. If you do not agree with a change, you can close your account before it takes effect.

22. Governing law and disputes

These terms are governed by the law of England and Wales. If we have a disagreement, please email hello@negoso.ai first and we will try to sort it out with you. If that does not work, the courts of England and Wales will deal with any dispute. If you live in Scotland or Northern Ireland you may also bring a claim in your local courts.

23. General

• These terms and the Privacy Policy are the whole agreement between you and us about Negoso.
• If any part of these terms is found to be unenforceable, the rest still applies.
• If we do not enforce a term straight away, we can still enforce it later.
• You may not transfer your account or this agreement to anyone else. We may transfer it to a business that takes over Negoso, and will tell you if we do.
• Neither of us is responsible for delays or failures caused by events outside our reasonable control.

24. Contact

Questions about these terms: hello@negoso.ai.