Privacy Policy

Last updated: May 2026

1. What we collect

Negoso collects information you provide when creating an account (name, email address) and information from connected channels you authorise (Instagram DMs, Gmail messages). We only read messages sent to your connected accounts for the purpose of parsing booking enquiries.

2. How we use it

We use your data to operate the Negoso service — parsing incoming booking enquiries, generating negotiation responses, managing contracts and invoices, and sending notifications. We do not sell your data to third parties.

3. Instagram and Facebook data

When you connect Instagram or Facebook Messenger, Negoso reads incoming direct messages sent to your account. Message content is processed by our AI parser to identify booking enquiries. We store message metadata and parsed booking details in our database. We do not access your followers, posts, stories, or any other Instagram content.

4. Gmail data

When you connect Gmail, Negoso reads emails arriving in your inbox to identify booking enquiries. We store the sender, subject, and body of relevant messages. We do not read, store, or process emails unrelated to booking enquiries.

5. Data retention

Message data is retained for as long as your Negoso account is active. You may request deletion of your data at any time by contacting us.

6. Security

We use industry-standard encryption in transit and at rest. Access tokens for connected accounts are stored encrypted and are never shared.

7. Your rights

You may disconnect any channel at any time from your Channel Settings. You may request access to, correction of, or deletion of your personal data by contacting us at hello@negoso.ai.

8. Contact

For privacy questions, contact us at hello@negoso.ai.